【NEW】Paulownia wooden gift box → NEWS

GUIDE

Product Packaging

HIROCOLEDGE STORE is seriously intent on addressing environmental issues. As a result, simple packaging is used for the products.

Gift-wrapping

HIROCOLEDGE by TAKAHASHIHIROKO, OFFICIAL ONLINE STORE have original gift-wrapping for customers.
For more information, please see the GIFT-WRAPPING page in the "GIFT-WRAPPING" category.

Also we offer you petit gift-wrapping is available for the following items.
Those are available when you ordering on the page of products subject.
A petit gift-wrapping for more usage method, please see on the page of each items.

[Products subject to petit gift wrapping]
- 100×35
- SLEEVE BAG
- 100×35 TOTE BAG
- FACE MASK
- FACE MASK for KIDS
- ORIGAMI FOR CRANE
- HAND TOWEL

Specified Commercial Transactions

Click here for details.

Contact

If your query relates to a specific order or product, please include your order number or product details.

Call us

03-6456-1624
【 Reception hours 】
9:00 – 17:00
※Except for Thursday and the year end and new year holiday.

Mail us

Please contact the "info@hirocoledge.jp" for any questions.
【 Required contents 】
- Name
- Phone number
- Your inquir

*Depending on the content, you may get time to answer. Also, please acknowledge that holidays will be handled after the next business day.

Exchange and Refund

【 Exchange and refund for defective products 】

Please confirm the item for sure when it is delivered.
We refund you when we are out of exchangeable stock.
If you want exchange or refund, please inform us with the description of defectives and item images via e-mail within 7 days after delivery. We will inform you the specified shipping address after we confirm the image.
We appreciate you for sending back the defective products by freight collect.
*In case of credit payment, you once get withdrawal from your account due to cutoff date, however you get a refund from credit company on the cutoff date next month or the month after next. *Please note that we might decline to accept the returned item without contact in advance.

Defective product is as follows:
- Damaged or dirty items. However we do not accept returned items in the case of follows.
- When contact period for defective items (within 7 days after item is delivered) has expired.
- Used items
- Items whose scratch or damage is made.
- Items processed or reworked.

【 Exchange and refund due to customer's personal preferences 】

We afraid that we do not accept exchange or refund due to customer's personal preferences for example; the size does not match, the item is not what you had in your mind or you ordered wrongly.
*Please not in advance that hand-made items might have slightly different patterns, colorings and sizes from the item images.
*We accept returned items only when the item is defective products or the item is wrongly delivered.
*The coloring of the images might be different from the actual product based on the settings of your computer monitor. Please note this in advance.

【 Return shipping address 】

TAKAHASHI HIROKO INC.
4-11-2 Narihira Sumida-ku, Tokyo,
130-0002, Japan
TEL +81 (0)3-6456-1624
FAX +81 (0)3-6456-1625
E-mail info@hirocoledge.jp
Regular holidays: Every Sunday

*Please set it so that you can receive mails from " info@hirocoledge.jp " in the domain email reception options beforehand.