International shipping is free for orders of $550 or more.

SHIPPING & PAYMENT

Payment

The following payment method may be used for purchases at our store.

・Paypal

・Credit Card *Domestic Japan orders only
・Bank transfer *Domestic Japan orders only
- not available for international orders.

・VISA / MasterCard / Diners / JCB / AMEX
・No service fee will be charged to make a payment with a credit card.
・It is possible to pay either in a single installment, revolving payments, or in monthly installments.
・After placing an order, click “proceed to the credit card payment screen” button.
The payment will be processed immediately, and you will be invoiced by the credit card company
* If it is on your convenience to refund it, the refund fee will be paid by the customer.

Shipping Method

Shipping to Japan(Yamato Transport)

The ordered items will be shipped within five days from the order date using Yamato Transport’s delivery service. Please contact us for rush orders.
*If you pay by bank transfer, the item will be dispatched after we receive your money.

【 Shipping fees in Japan 】

Hokkaido $10.00
Kita Tohoku $8.50(Aomori・Akita・Iwate)
Minami Tohoku $7.00(Miyagi・Yamagata・Fukushima)
Kanto $6.00(Tokyo・Kanagawa・Saitama・Chiba・Tochigi・Ibatagi・Gunma・Yamanashi)
Shinetsu $6.50(Niigata・Nagano)
Hokuriku $7.00(Toyama・Ishikawa・Fukui)
Chubu $6.50(Shizuoka・Aichi・Mie・Gifu)
Kansai $8.50(Osaka・Kyoto・Shiga・Nara・Wakayama・Hyougo)
Chugoku $9.00(Okayama・Hiroshima・Yamaguchi・Tottori・Shimane)
Shikoku $9.00(Kagawa・Tokushima・Ehime・Kouchi)
Kyushu $10.00(Fukuoka・Saga・Oita・Nagasaki・Kumamoto・Miyazaki・Kagoshima)
Okinawa $13.00
* Free shipping on purchases over $165.00 (excluding tax).

Shipping to overseas (DHL)

The ordered items will be shipped within five days from the order date using DHL.
It is not possible to specify a delivery date. Shipping may become impossible without prior notice due to the circumstances in each country.
The number of days required for shipping will vary depending on the weather, customs clearance process, and other reasons.

- Shipping fee will change depending on the destination and weight.
- You can confirm the shipping fee on the "Select Shipping and Payment Method" screen before you complete the payment.
- Delivery company may be changed depending on destination and time. Please note.
* Free shipping on purchases over $550.00 (excluding tax).

For the following countries can't be shipped. Please note that.
Iran, Iraq, Turkmenistan, North Korea, Russia

Custom duties/ Taxes

・The recipient is responsible for paying the customs duties.
・Because the customs duties differ in each destination country, the Company is unable to inform you the amount. Please inquire with the customs authorities in the destination country.
・The Company is not a duty-free shop.

Delivery status

WeI will contact you from mail info@hirocoledge.jp after it’s shipped.
You can track your package from the following URL, please check it.

Tracking information within japan is here.
Tracking information for overseas is here.